[Announcement] Payment Issue Notice

📢 Payment Issue Notice

Recently, some users have reported that when purchasing games on our official website,
even after entering the correct payment information,
the transaction gets stuck on the final checkout page.

Here are the most common reasons:

🔍 Possible Causes

1️⃣ Bank Risk Control System
Some banks may automatically block transactions due to their fraud prevention policies.
If the transaction is flagged as suspicious, the payment may be declined or interrupted.

👉 We recommend contacting your bank directly to confirm and authorize the transaction.

2️⃣ Overseas Transaction Not Enabled
Our payment system processes transactions internationally.
If your credit card does not have overseas transactions enabled, the payment may fail.

👉 Please check your banking app or contact your bank to enable international payments.

💳 Currently, we accept:
Visa / Mastercard / JCB

If the issue persists, we recommend trying another credit card.

As the holiday season is approaching, bank processing times may be longer than usual.
We suggest contacting your bank as early as possible to avoid delays.

If you still experience issues, please feel free to contact our support team.
[email protected]

Thank you for your understanding and support 💛